International Call Google Voice Error Message Like Could Not Complete Your Call Try Again

If you lot're unable to make or receive calls, or your calls driblet unexpectedly, these troubleshooting tips tin can help. If you're having bug with calls but while continued to Wi-Fi Calling, read no further and check out Wi-Fi Calling problems instead.

Read me commencement

Starting time things get-go. To brand sure your device tin make and receive calls, cheque the following:

 Your device shows at least ii signal confined. If there are fewer, the signal is too low for reliable calls. Cheque out Indicate bug / no service troubleshooting.

 Your line is active (prepaid lines must have a residue).

 If you take Family Allowances, make sure information technology isn't blocking calls or has fourth dimension-of-mean solar day blocks prepare upwardly.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling problems with interfering with your bespeak.

 If you're calling an international number, check whether y'all have the right features on your account. Encounter Stateside calling & texting services. For data about making international calls, see Make an international call.

If your device meets all these criteria, and you're notwithstanding having calling issues, keep with the troubleshooting steps beneath.

Tip: If you need help with any of the steps in this document, visit our Device tutorials page, select your device, and employ the search bar in upper right to find what you're looking for.

Can't brand or receive calls

If you can't make or receive calls; or get busy, fast busy, three beeps, iii rising tones, or a "telephone call failed" fault when you endeavour to call, first with these basic troubleshooting steps. For additional iPhone-specific troubleshooting steps, visit Apple Support.

Basic troubleshooting

  1. Restart your phone.
  2. Turn off Wi-Fi to ensure you lot're using the T-Mobile network.
  3. Turn on VoLTE.
  4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and homescreen apps; and apps you downloaded effectually the time the problem started. T-Mobile can't support calls on other services such as Google Voice. Contact the app provider if necessary.
  5. (iPhone only) Reset the network settings (Settings > General > Reset > Reset Network Settings).
  6. Update the device software to the latest version. You can practice this over Wi-Fi. Visit the Devices page for current versions and steps.

Can't call a specific number or brand international calls

  • Brand sure the number you are dialing doesn't have a 1-700, 1-900, or 976 prefix. T-Mobile blocks calls to these numbers.
  • Make sure the number you lot're calling isn't on the device'due south Cake or Spam list.
  • Use the dialer to enter the full eleven-digit number, instead of using any saved contacts.
  • Include any country codes or surface area codes. (Add together a + or 011 to the beginning for Us numbers.)
  • Disable caller ID by dialing *67 earlier the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to drib later on eight hours. But if your shorter calls drop often, try the following:

  1. For calls dropping only in specific locations, check out our 4G LTE & 5G Network coverage map to determine the level of point you should wait.
  2. Make sure that the touch screen isn't waking upwards during the call. It may wake up if your cheek presses the touch screen or your fingers impact the buttons, like the End Call button.
  3. Remove any cases or covers from the telephone. Some protective cases interfere with reception.
  4. Update the device software to the latest version. Visit the Devices folio for electric current versions and steps.
  5. Attempt calling in a location that dropped your call before to meet if it happens over again.
  6. If available, move the SIM carte du jour to another T-Mobile device and see if calls continue to drop when you lot call from that device. This test will assistance Customer Care diagnose the problem.

All incoming calls go to voicemail

  1. Reset your call forwarding settings:
    • Dial ##004# on the phone dialer, and press Send to reset busy, if unreachable, and no reply settings.
    • Dial ##21# on the telephone dialer, and printing Send to reset unconditional call forwarding settings.
  2. Brand sure that the number going to voicemail isn't on the device Cake or Spam List.
  3. Bank check that Call Waiting is turned on in your telephone settings.
  4. Plough off Bluetooth. If Bluetooth is on, the device may be trying to transport the ring to a paired device, and yous may miss it.
  5. Check the notification switch on the side of the phone, if you have i. It may make the phone go silent or plough off alerts to anyone who is not a favorite contact, and you may exist missing those calls.
  6. Phone call your own number to see if it rings before forwarding to voicemail.
  7. If available, move the SIM card to some other T-Mobile device and have someone call you to see whether calls become to voicemail on that device. This test volition help Customer Care diagnose the problem.

Bear upon tones don't work

If voicemail doesn't or phone systems (IVRs) don't recognize button presses on your device, bank check out your device'south bear on tone settings:

  1. Plow on touch tones in your phone settings. Notation that bear on tones may not work if you're on a conference call.
  2. For Android devices:
    • Wipe the cache segmentation to clear organization memory.
    • Clear all app caches.
    • Plough off audible touch tones.
  3. Update the device software to the latest version. Visit the Devices page for electric current versions and steps.
  4. Call voicemail or a phone system to test whether touch tones are working as expected. If not, contact usa.

Stuck? Contact u.s.a.

If the telephone however tin't make or receive calls after you've followed these troubleshooting steps, contact us. We may need to check your number and the network in your area. If yous received mistake messages or recordings when trying to place a call, be prepared to share those messages with us when you contact u.s..

If you tin can't call, contact us through chat (message united states), the T-Mobile app , or social (Facebook, Twitter, Google+). Any of our contact options tin connect you with someone to look at your account settings and local network details, and file a ticket for whatever problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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